What is Bridge Concierge?
What are the benefits of Bridge Concierge?
Where can I find a Bridge Concierge counter?
What should I do if I lose my SIM card?
Are all customers eligible for SIM card replacement?
Will I be charged for SIM card replacement?
Do I enjoy any discounts on handset purchases?
Can handsets purchased at Bridge Concierge counters or authorised dealers support a foreign SIM card? What type of warranty is offered?

What is Bridge Concierge?                       
Customers of Bridge Alliance member operators can visit any of our designated Bridge Concierge counters across the alliance network and receive on-site assistance for lost phones, SIM card replacement, roaming service enquiries and more.


What are the benefits of Bridge Concierge?                       
With an extensive network of Bridge Concierge counters located all over Asia Pacific, help is never too far should you have any problems with your phone or roaming services. The following support services are exclusive to customers of Bridge Alliance member operators, and available from any Bridge Concierge service counters:

SIM card replacement  
Handset purchase assistance and promotions                                  
Roaming service enquiries                                  
Free IDD call to home operator’s customer service                                  
Free Internet access to home operator’s website

Where can I find a Bridge Concierge counter?
For detailed locations of Bridge Concierge counters, please download our Bridge Services Customer Guide.

What should I do if I lose my SIM card?                       
If you lose your phone or damage your SIM card while overseas, you can either call your home operator to request for a SIM card to be sent to you, OR visit a Bridge Concierge service counter for direct assistance.


Are all customers eligible for SIM card replacement?                   
Only postpaid subscribers are eligible for SIM card replacement. Please check with your respective home operator as the specific criteria may vary.


Will I be charged for SIM card replacement?                       
Please check with your respective home operator as the specific criteria may vary.


Do I enjoy any discounts on handset purchase?
Any promotions or discounts on handsets are offered at the discretion of respective local member operators and will vary from country to country; customers are advised to check with the customer service staff at the Bridge Concierge service counters.

Can handsets purchased at Bridge Concierge counters or authorized dealers support a foreign SIM card? What type of warranty is offered?
Most SIM cards are compatible with handsets purchased at authorized dealers or from member operators. Customers are advised to test the SIM card before making the handset purchase. Handsets purchased overseas are generally covered only under local warranty.