What is Bridge Prepaid?
What are the benefits of Bridge Prepaid?
Can I use my home prepaid account in all countries covered by Bridge Alliance?
How does Bridge Prepaid top-up work?
How do I check if my prepaid account is topped up correctly?
Is there a limit for number of top-ups?
I did not receive an SMS confirmation of the top-up. What should I do?
Where can I find the Bridge prepaid top-up counters?


What is Bridge Prepaid?
Bridge Prepaid is a top-up service for prepaid customers of Bridge Alliance member operators*. Customers can top-up their home prepaid accounts when travelling overseas or the prepaid accounts of friends and family, at any of the designated Bridge Prepaid top-up counters located across Asia Pacific.

*Only available to prepaid customers of Airtel, Globe Telecom, Maxis, SingTel and Telkomsel. Recipient must be a subscriber of a Bridge Alliance member operator.  

What are the benefits of Bridge Prepaid?
Customers can top up with local currency of the visited country, and with over 200 Bridge Prepaid top-up counters located across Asia Pacific, you no longer need to worry about your home prepaid accounts running low on credit while overseas.
 

Can I use my home prepaid account in all countries covered by Bridge Alliance? 
Yes, as long as your home operator is a member of the Bridge Alliance, you can use your home prepaid account in any of the Bridge Alliance member networks. For specific service features, please check with your respective home operator.

How does Bridge Prepaid top-up work? 
It’s easy. Just go up to any Bridge Prepaid top-up counter and inform the staff of your choice of the available top-up amount, then pay with cash or major credit cards. The top-up transaction should take no more than 1-2 minutes.

Upon successful top-up, you will receive a printed official receipt as well as a notification SMS (if the top-up is on behalf of a friend or family member, an SMS will also be sent to the recipient), with the following details:.

Transaction ID
Beneficiary mobile number
Home operator customer care contact number
Amount topped up in home currency
Amount topped up in local currency
Service fee (if any)
Value Added Tax (if any)

Note: Local service charges and value-added taxes may apply. Customers are also advised to ensure that they provide the correct mobile number for the top-up request. The top-up transaction cannot be reversed once it is processed.

How do I check if my prepaid account is topped up correctly?
You can dial the following codes to check your prepaid account balance:

Is there a limit to the number of top-ups?

I did not receive an SMS confirmation of the top-up. What should I do?
If you did not receive an SMS confirmation, it could be due to the following factors:

• system delay in delivering SMS confirmation
• the recipient’s handset was turned off or was out of coverage
• an incorrect mobile number was provided 

Customers are advised to retain the printed receipt for the top-up transaction.
  
 

Where can I find Bridge Prepaid top-up counters?
For detailed locations of Bridge Prepaid top-up counters, please download our Bridge Services Customer Guide.