Companies expanding internationally often look for a simplified and cost-effective way to procure and manage mobile services across their operations. Bridge Alliance, through our Bridge Enterprise Service and Solutions (BESS), works with our mobile operators to simplify the mobility requirements of their enterprise customers. Our solutions provide features enabling service management and advisory, telecom spend management, central ordering and incident management.
Challenge
Solution
Challenge
A Europe-based enterprise decides to scale its operations throughout Asia, a market it is entering for the first time. It needs an efficient, cost-effective and seamless way to to get its business up and running throughout multiple Asian countries. One thing that prevents the company from setting up quickly is the language barrier that hinders its communication with multiple local mobile operators, and the inability to provide standardised business reporting to its headquarters.
Solution
Bridge Alliance can act as a point of contact for MNC customers and our member operators in the target Asian markets and facilitate their engagements.
Our Telecom Spend Management platform provides visibility of regional mobility spend and usage in a single secured cloud portal. We make it easier for the enterprise customer to understand and compare their regional telecom bills by normalising and organising the disparate charges information into common billing terminologies.
Our Central Ordering Portal helps to streamline the enterprise procurement process, allowing the enterprise to be able to track regional orders in a single pane of view. Our Incident Management System is a centralised portal for all users in the global enterprise to track filed incidents and update response status. With a single dashboard, the users can view all incident reports and escalation statuses.
Benefits for Mobile Operators
Through BESS, Bridge Alliance enables mobile operators to achieve success in providing their MNC enterprise customers to have centralised visibility and control of their mobile communications across their operations. This will facilitate high customer retention, enabling operators to attract and retain MNC customers with regional expansion plans.
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Bridge Alliance is one of the best-positioned operator groups to provide enterprise mobility services to corporations in Asia Pacific for 2016 and 2017, according to independent research and advisory firm Analysys Mason.
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Speak with us to find out more about being an operator member of Bridge Alliance. Our teams are ready to explore partnerships that could open doors and create new opportunities in an increasingly connected global ecosystem.
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